If You have received any product which is defective, damaged, wrong item sent, item missing or the size is different from your mentioned order, you may return the products to the address specified by Us. You need to follow the below mentioned guidelines and arrange for return pick-up within two (2) business days.
You may call Our customer service representative at support @mesua.com and We shall arrange for the return pick-up within two (2) business days. You are required to keep a copy of the invoice highlighting the items to be returned. Once We receive the products at our address, you will receive an email confirmation regarding the same.
If the return pick-up option is not available in your area or if You choose to return the products yourself, include the required return documentation with Your package. You can return the package using any courier/ postal service of your choice.
If You wish to exchange the products, you must submit the following at the time of exchange: (a) Product Return Form; (b) Reason for Return; (c) Copy of Invoice; (d) Copy of Customer Order Receipt; (e) Products to be returned.
Please note that the return shipping cost will be borne by you in case you wish to return the item for the reason “I no longer need / wish to keep the item”.
You agree and understand that:
Certain items are non-returnable, an icon on the item description page would specify that the item can't be returned;
the product must be returned in the original condition they were received in with all the accompanying accessories, if any;
Replacement/ refund would only be initiated once the return is received and been inspected for defect/ damage;
Items that You wish to return must be in new and unopened condition with all the original packing, tags, inbox literature, warranty/ guarantee card, freebies and accessories.